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<?php
/**
* Template file for support section in main Dashboard page.
*
* @var array $member Member data.
* @var WPMUDEV_Dashboard_Sui_Page_Urls $urls Urls class.
* @var array $membership_data Membership data.
* @var object $staff_login Staff login data.
* @var bool $tickets_hidden Is tickets hidden.
* @var bool $has_hosted_access Has hosted site access.
* @var bool $is_hosted_third_party Is hosting account on third party site.
*
* @package WPMUDEV_Dashboard
*/
$threads = $member['forum']['support_threads'];
$all_threads = array();
$url_revoke = wp_nonce_url( add_query_arg( 'action', 'remote-revoke', $urls->support_url . '#access' ), 'remote-revoke', 'hash' );
$url_extend = wp_nonce_url( add_query_arg( 'action', 'remote-extend', $urls->support_url . '#access' ), 'remote-extend', 'hash' );
// Is support allowed.
$support_allowed = ( WPMUDEV_Dashboard::$api->is_support_allowed() || $has_hosted_access ) && ! $is_hosted_third_party;
foreach ( $threads as $thread ) {
$total_thread = array();
if (
empty( $thread['title'] ) ||
empty( $thread['status'] ) ||
'resolved' === $thread['status']
) {
continue;
}
if ( isset( $thread['unread'] ) && $thread['unread'] ) {
$all_threads[] = array(
'class' => 'sui-tag sui-tag-yellow sui-tag-sm',
'text' => __( 'Feedback', 'wpmudev' ),
'title' => $thread['title'],
'url' => $thread['link'],
);
} else {
$all_threads[] = array(
'class' => 'sui-tag sui-tag-blue sui-tag-sm',
'text' => __( 'Open', 'wpmudev' ),
'title' => $thread['title'],
'url' => $thread['link'],
);
}
}
?>
<div class="sui-box wpmud-main-page-support-box">
<div class="sui-box-header">
<h3 class="sui-box-title">
<i class="sui-icon-help-support" aria-hidden="true"></i>
<?php esc_html_e( 'Support', 'wpmudev' ); ?>
</h3>
<?php if ( ! $support_allowed ) : ?>
<div class="sui-actions-left">
<span class="sui-tag sui-tag-pro">
<?php echo esc_html__( 'Pro', 'wpmudev' ); ?>
</span>
</div>
<?php else : // premium user. ?>
<?php if ( ! $staff_login->enabled ) { ?>
<div class="sui-actions-right">
<a href="<?php echo esc_url( $urls->support_url . '#access' ); ?>" style="font-size:13px">
<?php esc_html_e( 'Grant support access', 'wpmudev' ); ?>
</a>
</div>
<?php } ?>
<?php endif; ?>
</div><?php // end header box. ?>
<div class="sui-box-body">
<?php if ( ! $tickets_hidden ) : ?>
<p><?php esc_html_e( 'Get 24/7 support for any issue you’re having. When you have active tickets they’ll be displayed here.', 'wpmudev' ); ?></p>
<?php if ( ! $staff_login->enabled && empty( $all_threads ) && $support_allowed ) : ?>
<a href="<?php echo esc_url( 'https://wpmudev.com/hub2/support' ); ?>" target="_blank" class="sui-button sui-button-blue"><i class="sui-icon-plus" aria-hidden="true"></i><?php echo esc_html__( 'Get Support', 'wpmudev' ); ?></a>
<?php endif; ?>
<?php else : ?>
<div id="unique-id" class="sui-notice sui-notice-info">
<div class="sui-notice-content">
<div class="sui-notice-message">
<span class="sui-notice-icon sui-icon-info sui-md" aria-hidden="true"></span>
<p><?php printf( __( 'To create a new support ticket, or to view existing tickets, go to <a href="%s" target="_blank">The Hub</a>.', 'wpmudev' ), 'https://wpmudev.com/hub2/support' ); ?></p>
</div>
</div>
</div>
<?php endif; ?>
<?php if ( $staff_login->enabled ) { ?>
<div class="sui-notice sui-notice-info">
<div class="sui-notice-content">
<div class="sui-notice-message">
<span class="sui-notice-icon sui-icon-lock sui-md" aria-hidden="true"></span>
<?php // translators: %s - human readable time period. ?>
<p><?php echo esc_html( sprintf( __( "You have an active support session. If you haven't already, please let support staff know you have granted access. It will remain active for another %s.", 'wpmudev' ), human_time_diff( $staff_login->expires ) ) ); ?></p>
<div class="sui-notice-buttons">
<a
href="<?php echo esc_url( $url_revoke ); ?>"
class="sui-button js-loading-link"
>
<span class="sui-loading-text">
<?php esc_html_e( 'END SESSION', 'wpmudev' ); ?>
</span>
<i class="sui-icon-loader sui-loading" aria-hidden="true"></i>
</a>
<a
href="<?php echo esc_url( $url_extend ); ?>"
class="sui-button sui-button-ghost sui-tooltip js-loading-link"
data-tooltip="<?php esc_attr_e( 'Add another 3 days of support access', 'wpmudev' ); ?>"
<?php disabled( ! is_wpmudev_active_member() ); ?>
>
<span class="sui-loading-text">
<?php esc_html_e( 'EXTEND', 'wpmudev' ); ?>
</span>
<i class="sui-icon-loader sui-loading" aria-hidden="true"></i>
</a>
</div>
</div>
</div>
</div>
<?php } ?>
</div>
<?php
if ( ! empty( $all_threads ) && ! $tickets_hidden ) {
?>
<table class="sui-table dashui-table-tools wpmud-tickets" style="border-top:1px solid #e6e6e6; ">
<tbody>
<?php foreach ( $all_threads as $thread ) { ?>
<tr>
<td class="dashui-item-content">
<p>
<?php echo esc_html( wp_trim_words( $thread['title'], 6, '...' ) ); ?>
</p>
</td>
<td class="wpmud-ticket-status">
<span class="<?php echo esc_attr( $thread['class'] ); ?>"> <?php echo esc_html( $thread['text'] ); ?></span>
</td>
<td class="wpmud-ticket-action">
<a class="sui-button-icon" href="<?php echo esc_url( $thread['url'] ); ?>">
<?php if ( ! $support_allowed ) : ?>
<i class="sui-icon-lock" aria-hidden="true"></i>
<?php else : ?>
<i class="sui-icon-eye" aria-hidden="true"></i>
<?php endif; ?>
</a>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
<?php
}
?>
<?php // box footer for premium users. ?>
<?php if ( ! $tickets_hidden && ( ! empty( $all_threads ) || $staff_login->enabled ) && $support_allowed ) { ?>
<div class="sui-box-footer">
<?php if ( ! empty( $all_threads ) ) { ?>
<a href="<?php echo esc_url( $urls->support_url ); ?>" class="sui-button sui-button-ghost">
<i class="sui-icon-eye" aria-hidden="true"></i>
<?php esc_html_e( 'VIEW ALL', 'wpmudev' ); ?>
</a>
<?php } ?>
<div class="sui-actions-right">
<a href="<?php echo esc_url( 'https://wpmudev.com/hub/support/#wpmud-chat-pre-survey-modal' ); ?>" target="_blank" class="sui-button sui-button-blue"><i class="sui-icon-plus" aria-hidden="true"></i><?php echo esc_html__( 'Get Support', 'wpmudev' ); ?></a>
</div>
</div>
<?php } ?>
<?php
if ( ! $support_allowed ) :
if ( empty( $all_threads ) ) :
?>
<div class="sui-box-footer wpmud-main-page-support-no-top">
<a
href="https://wpmudev.com/contact/#i-have-a-presales-question"
target="_blank"
class="sui-button sui-button-blue"
>
<i class="sui-icon-help-support" aria-hidden="true"></i>
<?php esc_html_e( 'Sales support', 'wpmudev' ); ?>
</a>
</div>
<?php elseif ( ! $tickets_hidden ) : // There are open support tickets. ?>
<div class="sui-box-footer wpmud-main-page-support">
<div class="sui-actions-left">
<a
href="https://wpmudev.com/contact/#i-have-a-presales-question"
target="_blank"
class="sui-button sui-button-blue"
>
<i class="sui-icon-help-support" aria-hidden="true"></i>
<?php esc_html_e( 'Sales support', 'wpmudev' ); ?>
</a>
</div>
</div><!-- box footer -->
<?php endif; ?>
<?php endif; ?>
</div>