Too many helpdesk tickets?
Maybe it's your documentation
You've designed one of the best software packages out there for your niche. It has features designed to make your customers' lives easier, and just plain better. But there's a problem: your customers need help learning how to implement your software, and you don't have the documentation ready so they can search for answers on their own.
Lack of documentation leads to support tickets. Too many support tickets leads to customer frustration. And customer frustration leads to churn.
And that's not all.
If you're a small team, chances are good that you're juggling multiple roles and doing everything from marketing to sales and customer service, too.
Those helpdesk tickets represent a big dent in your productivity, which in turn impacts how quickly you can implement new features or required updates.
Prioritization helps, but it can only take you so far if the backlog starts to pile up. And if you hire dedicated customer support, you've got to first get them up to speed on how the software works (and pay them while they learn).
So, what to do?
The ideal support documentation is comprised of three components:
- Searchable online documentation
- Video demonstrations of major features
- A simple, effective onboarding process
You already know that creating documentation like this takes time. Time that is already in short supply.
But what if you could outsource all of your customer-facing documentation for one flat fee?
Imagine having top-quality videos to demonstrate your best features, searchable online documentation, and a simple, actionable email onboarding process designed to help your users understand how to make the most of their software investment.
All without the overhead and time sink of having to bring a new employee up to speed. How much more development time would you have available if you had 20% fewer helpdesk tickets? What about 30% or 50%?
Introducing Done-For-You Documentation
For a flat fee of $2500, you get:
- Up to 60 minutes of professional video documentation, narrated and with subtitles (Feature demonstrations are generally short. You can have as many 30 2-minute videos.)
- Up to 10 500-word articles in your current knowledgebase
- Up to 5 onboarding emails detailing your main features, with links to relevant documentation and videos
- Creation of a YouTube channel for your video documentation
Updated documentation can be purchased any time you have a major upgrade, or we can discuss ongoing documentation updates for a reasonable retainer fee.
If you don't already have an email service provider or helpdesk platform, setup can be provided for an additional fee.
If you're interested, please don't wait--I only have room for a limited number of documentation clients, and once space is booked it may be months before I make this service available again.
When you're ready to get started, fill out the form below to schedule a time to discuss. Note: You'll be charged a small $50 consultation fee, which will be deducted from the total cost of the project when we move forward.